Questions about a product, an existing order, shipping, or a return? Contact the Kang Horizon Home customer care team using the form below. Providing complete and accurate information helps us respond more quickly.
Send us a message
Use this form for product questions, order assistance, shipping, returns, or general inquiries. We normally respond within two business days.
Before you contact us
For order support, please include the order number and the email address used at checkout. For damaged, defective, missing, or incorrect products, describe the issue and keep the product and shipping packaging until our team provides instructions.
Response times
Our normal customer support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. holidays. We aim to respond within two business days. Messages received outside business hours are reviewed on the next business day.
Privacy and security
Please do not send full payment card numbers, passwords, Social Security numbers, identification documents, or other sensitive personal information through this form. Information submitted through the form is used to review and respond to the inquiry under our Privacy Policy.