Last updated: September 10, 2026
This Returns & Refunds Policy applies to eligible products purchased directly from Kang Horizon Home, operated by Kang Horizon Retail LLC. It does not apply to items purchased from another retailer or marketplace.
30-day return window
Unless a product page clearly states otherwise, customers may request a return within 30 calendar days after confirmed delivery. To qualify, the product must be unused, unwashed, undamaged, and in substantially the same condition in which it was received, with original packaging, manuals, parts, labels, and accessories.
How to request a return
Email info@kanghorizonhome.com before sending any item. Include the order number, product name, quantity, reason for the return, and photographs when an item is damaged, defective, or incorrect. Our team will review the request and provide return instructions when approved. Items returned without authorization or sent to an address not provided by our team may be delayed or refused.
Return shipping
For a standard return based on preference, size, color, or a change of mind, the customer is responsible for return shipping unless applicable law requires otherwise. We recommend using a trackable shipping service and keeping the receipt. If we sent a damaged, defective, or incorrect product, we will provide an appropriate resolution and cover reasonable return shipping when a return is required.
Non-returnable items
Certain items cannot be returned for health, safety, customization, or resale reasons. These may include opened personal-care or hygiene products, used textiles, personalized or made-to-order products, gift cards, downloadable products, and items clearly marked “Final Sale” before purchase. A product-specific exclusion will be disclosed on the product page where applicable. This section does not limit rights provided by law for defective or misdescribed goods.
Inspection and refunds
After an authorized return is delivered, please allow up to 5 business days for inspection. We will email the customer after review. Approved refunds are issued to the original payment method. Depending on the bank or card issuer, it may take an additional 5–10 business days for the credit to appear. Original shipping charges are not refundable unless the return resulted from our error or applicable law requires a refund.
Damaged, defective, or incorrect products
Please inspect each order promptly. Contact us as soon as reasonably possible with the order number and clear photographs of the product and shipping package. After review, we may offer a replacement, replacement part, refund, or other appropriate solution. Do not discard packaging until the claim is resolved.
Order changes and cancellations
Contact us immediately if an order must be changed or canceled. We will try to help, but we cannot guarantee cancellation after processing or fulfillment begins. If an order has already shipped, the standard return process applies.
Exchanges
Product availability may change. The fastest way to obtain a different item is usually to return the eligible original product and place a new order after the return is approved. For damaged or incorrect items, contact us before placing a replacement order.
Contact us
Kang Horizon Retail LLC
3871 Heathfield Ct, Zionsville, IN 46077, United States
Email: info@kanghorizonhome.com
Phone: +1 463-444-2224