Last updated: September 10, 2026
This Shipping Policy applies to eligible purchases made through Kang Horizon Home, operated by Kang Horizon Retail LLC. Available shipping methods, charges, and estimated delivery dates are displayed during checkout before payment is submitted.
Order processing
Most in-stock orders are prepared for shipment within 1–3 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day. High order volume, inventory verification, or address review may require additional time.
Shipping destinations and delivery estimates
We currently fulfill orders to eligible addresses in the United States. Standard delivery generally takes 3–8 business days after the order leaves the fulfillment location. Delivery dates are estimates, not guarantees, and may vary by destination, carrier conditions, weather, seasonal demand, or other circumstances outside our reasonable control.
Shipping charges
Shipping charges are calculated using the order contents, destination, package size, and available service level. The complete shipping cost is shown at checkout before the customer places an order. We do not add undisclosed delivery charges after checkout.
Order confirmation and tracking
Customers receive an order confirmation at the email address provided during checkout. When carrier tracking is available, a shipment confirmation is sent after the package is dispatched. Tracking may require up to 48 hours to begin displaying movement.
Address accuracy
Please review the recipient name, street address, apartment or suite number, city, state, and ZIP code before placing an order. Contact us immediately if a correction is needed. We will try to assist, but an address cannot always be changed after fulfillment begins. Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
Delays and split shipments
Some orders may arrive in more than one package. A carrier delay does not automatically mean a package is lost. If tracking has not updated for several business days or the estimated delivery window has passed, contact our customer support team so we can review the shipment.
Damaged, missing, or incorrect deliveries
Inspect the order promptly after delivery. Report a damaged, missing, or incorrect item as soon as reasonably possible and include the order number, a description of the issue, and photographs of the product and packaging when applicable. We will investigate and provide an appropriate replacement, refund, or other resolution under our Returns & Refunds Policy.
Contact us
Kang Horizon Retail LLC
3871 Heathfield Ct, Zionsville, IN 46077, United States
Email: info@kanghorizonhome.com
Phone: +1 463-444-2224